ICICI – Excuses Galore

I have been a customer with ICICI for over 5 years, and never have I faced the degree of frustration than I have at their hands. But now when I look back at it, I am almost glad it happened, if not banking services they did atleast supply a lot of laughter over the years.

You may ask , why 5 years with a bad bank , well , being an outsider in Delhi I had all acceptable documentation proofs at my Shimla address, and it so happened that ICICI was providing a student account which did not require these , hence the fall.

A day before newspapers carried the story of ICICI servers crashing, ATM’s not working and the possibility that it was a terrorist attack I had the misfortune of having to call them. While my account there is more or less redundant I still have one tiny attachment which still constitutes towards them being a part of my life – A Credit Card from Hell!

I was having a nice quite evening with my wife when I suddenly get a message informing me that my new Airtel bill has been generated and it will be cleared by ICICI Visa Bill Pay by the 20th…now this came as a surprise since no authorization to this effect had been given my me…nevertheless I needed to call and cancel this process otherwise there was a chance that I mite have paid Airtel double the amount (and unfortunately this happened to be rather high bill as well)

So once home I called ICICI and went through the entire phone menu to be told that they can’t do anything….system is under routine maintenance, please call back… I did about 10 times without success…… here are some of the excerpts from the actual conversations

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Cell Phone Cross Connection , Airtel frequency

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I was not even aware that this would happen.

Walking back to my car yesterday , speaking to my sister about something and then suddenly out of no-where i could hear these 2 guys chatting away regarding a consignment of furniture to be delivered to Jaipur.

The connection with my sister was totally cut off , and when these 2 finished their conversation then my phone tuned into some one else. I did for a minute think it might have been a police transmission , but then the content obviously did not support that (Not that i have any doubts that our cop’s would be talking about something like this)

Eventually after 3-4 conversations i was finally back in the loop , but this time with some other guy all together..who in this case could talk to me.. really strange..?

I guess the logical explanation would be that someone managed to touch that frequency while i was making the call…. the question is what… CB radio….in India, unheard of.

The second question would be that was i the only one affected or anyone using Airtel at that point / location. I did a google on it but failed to come up with any solid answers , but i spent all of 5 minutes looking so maybe i missed something. Maybe my handset?

Location GK 1 , Time 18:30 Hrs , Provider : Airtel , Handset : 6681, Nokia

Anyone? Hellooooooo?