I had been noticing a steady decline in my overall download speed during the last few days. I attributed it to the overall Torrent / Download seed-peer equation but last night at 1 AM i noticed that the speed remianed constant at around 20kbps.
A small history – I have the 999 home plan from Airtel which i got over 1 year ago. As per the plan i was going to get 256 kbps during the day and 512 between 10 30 PM – 6 AM or so. A pretty good plan which gets one about 1.5 GB worth of downloading every day. Avg speed during the day used to be in the region of 24-26Kbps and between 40 -45 during the night.
Decided to get in touch with Airtel. Airtel’s online live chat executives were not even aware that such a plan existed and kept harping that i had got it wrong. I called the call center which was more clued on and i was right.. Airtel had gone ahead and made amendments without any announcement or information being passed on to us consumers.
I was told that the “double speed” at night had been revoked and the constant speed would now be at 256. Upon asking as to why no information had been provide i was told “Airtel is under no compulsion to give such updates” !!
One can take a top up of 299 and get back to the original plan. This however would mean that the total fixed cost for the plan goes to 1299 + taxes…pretty expensive in my opinion. None of the other plans come close to this. I am contemplating taking up a billing dispute with them as well now considering i was charged for a plan which i am not interested in and is no longer the one i had chosen.
Rather bad on Airtel’s part to do this in a such a manner. I might just switch to a different ISP as well now. I have the excuse to try someone new out.