ICICI – Excuses Galore

I have been a customer with ICICI for over 5 years, and never have I faced the degree of frustration than I have at their hands. But now when I look back at it, I am almost glad it happened, if not banking services they did atleast supply a lot of laughter over the years.

You may ask , why 5 years with a bad bank , well , being an outsider in Delhi I had all acceptable documentation proofs at my Shimla address, and it so happened that ICICI was providing a student account which did not require these , hence the fall.

A day before newspapers carried the story of ICICI servers crashing, ATM’s not working and the possibility that it was a terrorist attack I had the misfortune of having to call them. While my account there is more or less redundant I still have one tiny attachment which still constitutes towards them being a part of my life – A Credit Card from Hell!

I was having a nice quite evening with my wife when I suddenly get a message informing me that my new Airtel bill has been generated and it will be cleared by ICICI Visa Bill Pay by the 20th…now this came as a surprise since no authorization to this effect had been given my me…nevertheless I needed to call and cancel this process otherwise there was a chance that I mite have paid Airtel double the amount (and unfortunately this happened to be rather high bill as well)

So once home I called ICICI and went through the entire phone menu to be told that they can’t do anything….system is under routine maintenance, please call back… I did about 10 times without success…… here are some of the excerpts from the actual conversations

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